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FAQ

What is the address?
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3615 Euclid Ave. Cleveland, Oh 44115

What time does the venue’s box office open on the day of the show?
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The box office will be open 3-hours prior to doors opening on the show day.

Where can I purchase tickets to a show?
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The most convenient way to purchase tickets is through www.LiveNation.com or charge by phone through Ticketmaster at 1-800-745-3000.

Can I smoke in the venue?
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Smoking of any kind is not permitted in the venue. This also includes vape cigarettes.


How old do you have to be to attend a show?
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Unless otherwise noted, most shows are an all ages. All patrons regardless of age must have a ticket to enter the facility. 18 or 21 shows will be noted online and will require valid ID.


Are cameras allowed at the Masonic?
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It depends on each individual artist or performer's policies. Usually, small point-and-shoot cameras and cell-phone cameras are allowed. Cameras with lenses on them are considered to be professional-length are not allowed to be brought into the venue, unless artist has given prior approval to individual. Security will ask guests to leave such cameras in their cars. Audio or video recording is also almost never allowed at concerts unless otherwise noted.


Are backpacks or large bags allowed into the venue?
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Large bags and backpacks are not permitted inside the Masonic. A small purse is permitted. To ensure the safety of all our guests, all bags are subject to search upon entering.


How can I get a job at the Masonic?
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For employment opportunities with Live Nation please visit www.livenationcareers.com.


How can my band play at the Masonic?
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Often times, touring bands come with their own support. However from time to time national acts will request a local opener. To be considered for a spot, please email fill out the form here with information about your band.


What items are restricted to bring into the venue?
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(Keep in mind priority number 1 is to HAVE FUN! Just please do it without the items listed below)
o No guns, knives, weapons, pepper spray, projectiles of any kind, or any other item that could be used to inflict harm.
o Replicas of weapons also are NOT permitted
o No drugs or drug paraphernalia, illegal substances of any kind
o No personal video cameras, Go-Pros, selfie sticks, drones, masks or laser pointers.
o No professional audio, video, or audio recording equipment - (including detachable lenses, tripods, zooms or commercial use rigs)
o No unsealed liquids or gels of any kind
o No jewelry or clothing that could inflict harm
o No large bags over (10” x 10”), backpacks, Camelbacks or Bota bags
o No stuffed animals or toys of any kind
o This list of prohibited items is subject to change at the discretion of venue management

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